Dentist Alpharetta: Why do we survey patients?

mature women smiling3Because your opinion matters!

At the Right Smile Center, our goal is to exceed your service expectations.  That is why we regularly survey our patients to determine what we are doing right…and what could use some improvement.  The results from these surveys are one of our most important patient-satisfaction measurement tools. Being able to read about the quality of our services from the patient’s perspective allows us to make meaningful changes in our clinical and administrative practices.  These surveys help us do our jobs.

By completing our brief email survey, our patients provide us with genuine, anonymous (if preferred) feedback[1], which we use to make improvements throughout the practice and as part of our team evaluation system. This feedback also helps us to measure the success of pilot programs and patient initiatives.

Scheinfelds, Orland and Tourial uses an outside company called RateaDentist.com to survey our patients.  While patients return the surveys directly to RateaDentist.com, the company provides all the timely, specific feedback to the Right Smile Center so that we can accurately track results and act on feedback.[2]

We greatly value our patients’ feedback.

Our patients have allowed us to publish over 450 reviews.

We encourage you to see what our patients say at:

http://www.rateadentist.com/reviews/Georgia/SandySprings/NovyScheinfeldDDSPC

If we can be of service to you, please contact us.

Novy Scheinfeld, DDS, PC

290 Carpenter Drive, 200A

Atlanta (Sandy Springs), GA 30328

404-256-3620

info@rightsmilecenter.com

www.rightsmilecenter.com

Thank you for all your referrals.  We truly appreciate them.

Information included is not dental or medical advice.  For your specific information

 be sure to consult your dentist.

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[1] We get a lot of feedback where the patient does not want their response published.  So the over 450 published responses do not represent the totality of the surveys.  We have thousands of disallowed responses the go into the calculation of our rating, but only the 450 allowed responses.

[2] While it’s a part of the survey company’s policy, the responses that are anonymous make it difficult to access the circumstances surrounding the patient-practice interaction.

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